About two weeks ago, Kimble Companies took over Suburban Disposal’s customer base.

Suburban Disposal had been providing trash collection services to properties owned by Muskingum County, so Kimble Account Manager Kevin Cantrell met with the Muskingum County Commissioners to discuss the overturn of customers.

During the past two weeks, Kimble has had a few “hiccups,” Cantrell said, as Kimble employees are working to get all Suburban Disposal customers integrated into their system. Kimble’s trucks operate on a computer system that is tracked by satellite to make confirmation of service and route maps modernized for employees.

The system that Suburban Disposal used was not as technologically driven as Kimble, which has presented some issues, and Cantrell has heard about it.

The hiccups he referred to have been brought to his attention by people who have not had their trash picked up for days or weeks at a time.

“It’s a process,” Cantrell said.

Kimble has been an active company in the Zanesville-Muskingum County prior to acquiring Suburban Disposal’s customers, so Cantrell said the company was glad to take on the new clients.

“We have a really strong reputation here in Muskingum County-Zanesville and we’re just, obviously (would) like to service as many people as we can,” Cantrell said.

Kimble Companies is honoring Suburban Disposal’s service pricing and reevaluate the company’s cost for servicing for the acquired customers toward the end of those six months.

Cantrell said he’s approaching this process in two phases. Phase one consisting of getting out, identifying customers, doing the manual work to get customers into the computer system and removing old containers that have been replaced with new containers.

“We’re just really out trying to meet every customer face-to-face, get an idea of what their service levels are, their requests, if they have any special instructions for us and we can try to abide by what they’re needing, what their needs are,” Cantrell said.

Phase two is enacting more efficient ways to operate with the new customers including encouraging recycling.

The new county serving company does offer recycling services to its customers and encourages its customers use of recycling disposal. Unfortunately, the service does not always get used as much as people would think.

“Recycling is tough, there’s just no market for it,” Cantrell said.

A letter was sent out to all of Frenzley’s customers informing them of the change of service that was beginning when the process started, according to Cantrell.

Although Kimble Companies cannot promise the exact day pick-ups that Suburban Disposal upheld, Cantrell said his company is honoring the number of days that trash is being removed from properties.